Are you confident that your employees know how to communicate with your clientele in all situations? Do they possess the knowledge of communication techniques necessary for the success of your organization? Do your managers have the skill sets to properly evaluate employees, institute performance improvement plans and provide guidance with minimum confrontation? Are your institutional policies understood and followed?
MAA takes a different approach to training. As an example, there are dozens of companies which offer classes in “conflict resolution”. We provide training to help avoid or decrease conflict before it requires a resolution. As I am sure you are aware, resolving a conflict which has reached a point requiring management intervention often costs the organization time, money and positive client relations.
MAA training programs also help employees and managers understand which communication techniques are necessary to be successful when working in or leading small and large groups, and achieving cooperation when creating new policy, procedures and their implementation. We have the knowledge, real world experience and instructional skills necessary to provide employees at all levels of the organization with the competencies necessary for success.
MAA offers the following one-day classes to help participants achieve crucial communication skills. While designed as a three-part series, each class can be taken as “stand alone” instruction. A practitioner’s manual and certificate of completion is provided to each participant.